Return & refund policy

We offer a 30-day return window from the date you receive your order for items that are defective, damaged or incorrect. Returns for change of mind, sizing or fit, or dissatisfaction with results are not accepted.

Our products are not intended to diagnose, treat, cure or prevent any condition. Individual results vary and are not guaranteed. Dissatisfaction with results does not constitute grounds for a return.

To be eligible, the item must be in the same condition you received it, unworn and unused, with all accessories, and in the original packaging.

By placing an order, you explicitly agree to contact us at [email protected] and allow us a minimum of 5 business days to resolve your issue before initiating a chargeback, dispute or payment reversal with your bank or payment provider.

Initiating a chargeback without first contacting us constitutes a breach of this agreement. We actively contest all chargebacks where this policy has not been followed, and we reserve the right to provide your purchase records, correspondence history and this agreement to our payment processor as evidence.

• Email [email protected] within 30 days of delivery.
• Include your order number, a description of the issue, and clear photos or video showing the problem and the product packaging.
• If approved, we'll send you a Return Merchandise Authorization (RMA) and instructions. Do not send items back without an RMA.
• We aim to respond to all return requests within 3–5 business days.

• Defective or damaged on arrival
• Wrong item received
• Missing items from your order. To report a missing item, you must provide clear photos of the outer packaging, the inner contents as received and all packing materials. Claims submitted without photo evidence cannot be processed. If verified, we will replace or refund the missing part.

If your parcel arrives visibly damaged, please photograph the packaging before opening and keep all materials until your claim is resolved.

• Change of mind or buyer's remorse
• Opened or used personal-use products where hygiene is a concern
• Wear and tear, misuse, or damage after delivery
• Packages returned without an RMA
• Gift cards
• Packages marked as delivered by the carrier are considered fulfilled. We are not responsible for packages stolen after delivery; we recommend contacting your local carrier or filing a police report.

If you want a different item, please submit a return request (if eligible) and place a new order once your return is approved.

Once your return is received and inspected, we'll notify you of approval or rejection.

• If approved, refunds are issued to the original payment method within 10 business days.
• Shipping fees are non-refundable unless the return is due to our error.
• If a prepaid return label is provided, its cost may be deducted from your refund unless the item was incorrect or defective.

If more than 15 business days have passed since approval and you haven't received your refund, contact us at [email protected].

If an order is undeliverable due to an incorrect or incomplete address provided at checkout, we can reship it (additional postage may apply) or refund the item price minus shipping once the parcel is returned to us.

If tracking shows no movement beyond the carrier's reasonable delivery window, contact us at [email protected]. We'll open an investigation with the carrier and replace or refund your order when the parcel is confirmed lost.

If your order is shipped into the European Union or the United Kingdom, you have the right to cancel it within 14 days of delivery for any reason.

• Items must be returned unused, with original packaging and proof of purchase.
• You are responsible for return shipping costs for voluntary cancellations.
• Items must be returned within 14 days of your cancellation notice. Refunds are processed once the item is received and inspected.
• Please email [email protected] to obtain an RMA and instructions before sending anything back.

Questions about your order or this policy? Email us at [email protected] or use the contact page.

gusnmabel.com Address: 2300 Diamond Mesa Trail SW, Albuquerque, NM 87121, United States © 2026 gusnmabel.com. All rights reserved.